General Terms
of Sale · Professionals

These general terms of sale (“Terms”) apply to services carried out for business clients: brand content, UGC, coverage of business events and fashion support. They are sent by e-mail with every quote. Weddings and private events for individuals are covered by the Wedding Terms. Version of 9 November 2026. Courtesy translation: in case of any difference, the French version prevails.

Provider details

Article 1 – Scope

These Terms apply to any client acting for business purposes: company, freelancer, professional, association or project owner (“the Client”). NinaM Creator is referred to as “the Provider”.

Together with the signed quote, they form the contract. They prevail over the Client’s purchasing conditions unless otherwise agreed in writing. If there is any conflict, the quote prevails.

A professional with no more than 5 employees who signs, away from their premises, a service unrelated to the core of their business keeps certain consumer-code protections (article L.221-3), including a 14-day right of withdrawal.

Article 2 – Services

• Brand content and storytelling : Content Creator (photos and videos for a brand, product or venue), Reels Maker (short vertical edits) and AI-created content.
• UGC and customer experience : immersive content for restaurants, hotels, cafés and concept stores.
• Professional events : trade show, launch, workshop or business trip, with Story Maker (stories posted live) if the quote includes it.
• Fashion support : support for people launching a clothing brand.

Content is produced with a high-end smartphone, a compact camera, a microphone and a fill light. It is designed for social media and the web. It does not replace an advertising production for television or cinema.

Article 3 – Packages

Prices are net, all charges included: VAT not applicable, article 293 B of the French Tax Code (CGI).

Options

Monthly Premium. The subscription renews every month. It may be cancelled in writing with one month’s notice. A half-day not used within the month because of the Client is neither carried over nor refunded, unless agreed in writing.

AI content. The Client provides the photos and materials used and guarantees the right to use them. AI-generated content never depicts another real person without their written consent. It is always labelled as AI-generated content.

Fashion support. The Provider guides, advises and shares her know-how. The Client remains in charge of their project and carries out each step themselves. The support does not guarantee the commercial success of the brand.

UGC and experience reviews. The Provider experiences the place or product first-hand and stays free to give her own opinion. Any post made in return for payment or in exchange for a service carries the label “Commercial collaboration”, as required by the French law of 9 June 2023 on commercial influence. The Client cannot demand an insincere review or an unlabelled post.

Article 4 – Discovery call and order

Discovery call. Every project starts with a free, no-obligation discovery call. For fashion support, it is used to get to know your brand project. It is booked in the online calendar or through the website form. It can be moved or cancelled freely; the Client simply lets us know by e-mail.

Order. The Provider then sends a quote and these Terms by e-mail. The quote is valid for 30 days. The order becomes firm when the Client has signed the quote (“Approved and agreed”) and paid the deposit set out in article 8. The shoot date is only reserved at that point.

Article 5 – Preparation and brief

Packages that include it comprise a one-hour consultation and a moodboard. They are used to define the objectives, message, tone, priority content and the running order of the shoot.

The Client sends, at the latest 7 days before the shoot:

• the venue, times and people to be filmed;
• their brand guidelines, logo and brand elements, if any;
• the texts, notices or information to be shown.

If these items arrive late or incomplete, the Provider may adapt the service.

Article 6 – Shoot

Location. The Provider comes to where the Client works, or to their event. The Client obtains the permissions needed to film: public place, rented premises, trade show, third-party establishment.

Direction. The Provider films and advises the Client live on posture, outfit and surroundings. The Client remains solely responsible for what they say on camera.

Duration. Time on site starts at the time set in the quote. A delay caused by the Client does not extend the service, unless extra hours are agreed (€50 per hour).

Story Maker. To post live, the Client gives the Provider suitable access to their accounts (collaborator role rather than password). The Client removes this access at the end of the assignment. Stories follow the line agreed in the brief, without approval one by one, unless requested in writing.

Collaborators. The Provider may be accompanied by trusted collaborators. She remains the Client’s point of contact and is solely responsible for the service.

Article 7 – Delivery, revisions and approval

Deadlines. Raw photos and videos are delivered within 24 to 72 hours. Edited videos are delivered within 1 to 2 weeks. These deadlines run from the shoot, or from receipt of the items expected from the Client if they arrive later.

Delivery. Files are sent through a secure download link. They are kept for 7 days, then deleted. The Client must download and back them up within this period. Raw footage is delivered as shot, without sorting or retouching.

Revisions. Each edited video includes 3 changes to the edit: order of shots, text, music, length. Beyond that, each change is charged €10. A new shoot or a change of concept requires a new quote.

Approval. If no change is requested within 7 days of delivery, the content is considered approved.

Article 8 – Payment

Payment is made by bank transfer. Payment details are sent by e-mail. No discount is granted for early payment.

Article 9 – Additional costs

Transport, accommodation and meal costs are not included in the packages. They are estimated in the quote depending on location and duration, then invoiced to the Client.

Article 10 – Late payment

In case of late payment, with no reminder needed, the Client owes:

• late-payment interest at the European Central Bank rate plus 10 points;
• a fixed recovery fee of €40 40 € (article L.441-10 of the French Commercial Code).

The Provider may also suspend delivery of the content and the assignment of rights until payment in full.

Article 11 – Cancellation

By the Client. Cancellation is made in writing (e-mail). The amounts due depend on the cancellation date:

Amounts already paid are deducted from the amount due. If the Provider books the same date for another client, she refunds everything paid beyond the deposit.

By the Provider. If the Provider cancels or cannot carry out the service, she refunds in full the sums paid within 14 days. She may also offer a new date, which the Client is free to decline.

Article 12 – Rescheduling

The Client may ask in writing to reschedule, at the latest 7 days before the shoot. If a new date is available within 3 months, the deposit is carried over at no cost. Only one rescheduling is accepted. Beyond that, the request is treated as a cancellation (article 11).

If the weather prevents a planned outdoor shoot, the parties agree a new date together, at no cost.

Article 13 – Intellectual property and assignment of rights

Authorship. The Provider is the author of the photos, videos and edits she produces.

Assignment. After payment in full, she assigns to the Client the rights of reproduction and representation of the delivered content, within the following limits:

The Client may crop the content and add text or subtitles for their posts.

Source files. Editing projects and working files remain the Provider’s property.

Credit. Crediting @ninamcreator in posts is appreciated but not mandatory.

Article 14 – Music

Professional Instagram and TikTok accounts only have access to a library of music cleared for commercial use. Edits therefore use that music or royalty-free music.

The Provider does not use protected commercial tracks, unless the Client supplies a licence. She is not responsible for content blocked or muted when the Client has added or changed the music themselves.

Article 15 – Image rights

People filmed. The Client obtains written permission from the people they have filmed: employees, customers, partners, models. The Client protects the Provider against any claim on this point. The Provider supplies an authorisation template (annex).

Client’s image. The Client authorises the use of their own image in the commissioned content, for the uses and duration set out in article 13.

Event audience. At an event, the Client informs attendees that a content creator will be present, for example by signage or on the invitation. Anyone who does not wish to be filmed can say so, and their choice is respected.

Minors. The Provider does not film a recognisable minor without the written permission of their legal guardians, collected by the Client.

Article 16 – Liability

Best-efforts obligation. The Provider applies all her skill. She does not guarantee a measurable result: views, followers, engagement or revenue.

Styling. Help with dressing and alterations are emergency fixes. The Provider is not responsible for damage caused by a delicate fabric that was not pointed out, or by a pre-existing defect.

Client’s content. The Client is responsible for the information, logos, texts and claims (health, prices, results) that they include in the content. They ensure it complies with the rules of their sector.

Cap. Except in the case of gross or intentional misconduct, the Provider’s liability is limited to the amount paid for the service concerned. She is not liable for indirect losses: loss of revenue, reputation or customers.

Technical incident. If a technical incident prevents part of the content from being delivered, the Provider offers a new shoot or refunds the part not delivered.

Article 17 – Confidentiality

Each party keeps the other’s non-public information confidential: projects, launches, figures, behind-the-scenes, client files. This rule applies to the Provider’s collaborators. It lasts during the assignment and for 2 years afterwards.

Content linked to a launch is not published by anyone before the date set by the Client.

Article 18 – References and portfolio

The Provider may cite the Client’s name and logo as a reference. She may publish the content produced on her website and social media, once the Client has published it.

The Client may refuse in writing, when signing the quote or later. The publications concerned are then removed within 7 days.

Article 19 – Personal data

Uses. The data of the Client and their contacts is used only to answer requests, perform the contract, invoice and get back in touch with the Client. It is never sold.

Tools. It may be hosted by technical providers: the website host, the quote-request management tool, file storage and sending. These providers act only on the Provider’s instructions.

Retention. Photos and videos are deleted 7 days after delivery. A quote request with no follow-up is kept for 3 years after the last contact. The client file is kept for 3 years after the service, and invoices for 10 years.

Rights. Any request for access, correction, erasure or objection should be sent to ninamcreator@gmail.com. A complaint may be lodged with the CNIL, the French data protection authority (cnil.fr).

Article 20 – Force majeure

Neither party is liable for a failure to perform caused by force majeure within the meaning of article 1218 of the French Civil Code. The parties first look for a new date. Failing that, sums paid are refunded, minus costs incurred and justified.

Article 21 – Governing law and disputes

These Terms are governed by French law. In the event of a dispute, the parties first seek an amicable solution for 30 days. Failing that, the dispute is brought before the competent courts within the jurisdiction of the Versailles Court of Appeal.

Part 2 – Special UGC terms (content creation for brands)

These terms apply to orders for UGC (User Generated Content): authentic-style videos and photos, shot and performed by the Provider, then delivered to a brand (“the Brand”) that publishes them on its own channels. They supplement articles 1 to 21 and, in case of conflict, prevail over them for these orders.

U1 – Definitions

U2 – Quote and brief

Each UGC order is covered by a quote. It states the number of pieces of content and variants, the formats, the usage rights chosen, their duration and any exclusivity.

Before the shoot, the Brand sends a written brief: product, target audience, key messages, mandatory notices, no-gos and references. The Provider keeps creative freedom within this framework: that is what makes the content authentic.

Products. Shipping costs are borne by the Brand. The product remains with the Provider, unless the Brand asks for its return and pays the shipping. The delivery time runs from receipt of the product.

U3 – Rates

UGC rates are set by quote. The price is made up of two distinct parts:

1. The creation : concept, shoot, performance and editing.
2. The usage licence : the usage rights granted to the Brand, depending on the platform, duration and exclusivity.

The scale below is indicative. It is based on common UGC creator practice in 2026; the quote prevails.

U4 – Copyright

The Provider is the author of the content. No right is assigned without written mention. In accordance with article L.131-3 of the French Intellectual Property Code, the quote lists each right assigned and its scope:

• Rights : reproduction, representation and, if provided for, adaptation;
• Destination : organic use and, if provided for, advertising use;
• Media : named platforms and channels;
• Territory : France, European Union or worldwide;
• Period : that of the licence chosen.

The licence only takes effect after payment in full. It is non-exclusive, unless the exclusivity option is taken.

Permitted changes. The Brand may crop the content, cut it into formats, and add subtitles, logo, prices, a call to action and royalty-free music.

Moral rights. The Provider’s moral rights are inalienable. The Brand may not distort a piece of content, change the meaning of what is said, or associate it with a degrading context or another brand. The Provider accepts that the content may be published without crediting her name.

U5 – What is not assigned

Any right not written in the quote remains with the Provider. In particular, the following are excluded, unless agreed in writing and for an extra fee:

• advertising use, whitelisting and exclusivity when they have not been purchased;
• television, cinema, billboards, press and printed media;
• resale, sub-licensing or assignment to a third party, except to the agency acting for the Brand;
• use for another brand or product than the one in the brief;
• use of the face, voice or content to train an artificial intelligence, create an avatar or clone the voice;
• source files, editing projects and undelivered raw footage;
• any new publication after the end of the licence.

U6 – The Provider’s image and voice

The Provider authorises the use of her image and voice in the content, for the same media, territory and duration as the licence. This authorisation follows the rules of article 9 of the French Civil Code: no use may go beyond what was granted in writing.

U7 – End of licence and renewal

At the end of the licence, the Brand stops the ads within 7 days and publishes no new content. Organic posts already online may stay visible, but may not be re-promoted or sponsored.

The Brand may extend the licence before it ends, by quote. Use after the licence ends, or outside its scope, constitutes infringement. It is charged at the rate of the corresponding licence, plus 50%, without prejudice to other remedies.

U8 – Exclusivity

Without the exclusivity option, the Provider remains free to create for other brands, including competitors. If exclusivity is purchased, the quote states the sector concerned and its duration, which runs from delivery.

U9 – Delivery, revisions and approval

Delivery. Unless the quote says otherwise, videos are delivered in vertical 9:16 format (1080 × 1920), as MP4, with and without subtitles. The deadline is set in the quote; it is generally 7 to 14 days after receipt of the product.

Changes. Each piece of content includes 3 changes to the edit. Beyond that, each change is charged €10. If the content does not follow the approved brief, the Provider redoes it at no cost. If the Brand changes the brief after the shoot, a new shoot requires a new quote.

Approval. If no change is requested within 7 days of delivery, the content is considered approved.

U10 – Products, claims and legal notices

The Brand guarantees that its product complies with the law. It is responsible for the claims it asks to be included: health, effectiveness, prices, promotions. The Provider does not make any claim that is not in the brief.

The Brand adds to the content the notices required by law or by platforms: “Advertising” or “Commercial collaboration”, “Retouched images” or “Virtual images” where applicable.

U11 – Posting on the Provider’s accounts

UGC content is delivered to the Brand. It is not posted on the Provider’s accounts, unless agreed. She may show it in her portfolio once the Brand has published it, unless the Brand refuses in writing (article 18).

If the Brand also asks for a post on the Provider’s accounts, this is commercial influence within the meaning of the French law of 9 June 2023. The post then carries the label “Commercial collaboration”. A written contract is mandatory once the sums and benefits in kind reach €1,000 excl. VAT per year for the same operation (decree no. 2025-1137).

U12 – Payment and cancellation

Payment follows article 8: 30% deposit at the order, balance at delivery. An extended licence is paid before the start of the new period.

Before the shoot, cancellation follows the scale in article 11. After the shoot, the creation is due in full; a licence that has not yet started can be cancelled at no cost.

Annex – Image rights authorisation template

I, the undersigned …………………… authorise …………………… (the Client) and NinaM Creator to capture and use my image in the content produced on …………………… at …………………… .

This authorisation applies to the Client’s communication, on the media and for the duration set out in article 13 of NinaM Creator’s Terms. It is given free of charge.

☐ I also agree that NinaM Creator may use this content in her portfolio.

Done on …………………… Signature: ……………………